1. PURPOSE AND GENERAL
These Terms and Conditions of Contract are designed to regulate the use and commercial transactions between www.accreviri.com and the user of that domain. The domain www.accreviri.com is used for the sale of goods Accreviri S.L. Accreviri hereinafter), established for this purpose in Street Parade of Caserone number 208. CIF: B93495810 registered in the province of Malaga in Volume 5539, Sheet MA-135400, folio 110 of the Companies Book 4446. Email Contact : firstname.lastname@example.org
These General Conditions are subject to the provisions of the Law 7/1998 of 13 April, on General Conditions of Contract, Law 26/1984, of 19 July, General Defence of Consumers and Users, Royal Decree 1906/1999, of December 17, 1999, by Telephone or Electronic Contracting with general conditions, Organic Law 15/1999 of December 13, Protection of Personal data, Law 7 / 1996 of 15 January Retail Trade, and Law 34/2002 of July 11, Services Information Society and Electronic Commerce and Royal Legislative Decree 1/2007 of 16 November, approving the revised text of the General Law for the Protection of Consumers and Users.
3. CONDITIONS OF DELIVERY
3.1. PRODUCT DELIVERY
Accreviri promises to deliver the product in perfect condition in the direction that the Client point in the order, and that in any case shall be within the area of distribution of Accreviri specified in the conditions of use. In order to optimize the delivery, thank the customer to indicate a direction in which the order can be delivered within the normal working hours of messaging services.
Accreviri not be liable for errors caused in the delivery when the delivery address entered by the customer in the order form does not conform to reality or have been omitted. Shipping costs and / or management are not included in the price and will be shown before finalizing your purchase, depending on the shipping address for each order.
Because Accreviri works with different logistic platforms, there is the possibility that the same order is divided into several installments. In extraordinary cases this circumstance, Accreviri will keep you informed customer. Once the order is ready for shipment and, Accreviri customer notified by email that your order is ready for shipment. The customer may contact our distribution logistics provider to manage any issues that will result shipment. These data, they will be provided in the email that will be sent when the order is ready for delivery.
Note that some products, especially high-volume, come disassembled for easy transport. The assembly is usually straightforward and is indicated in a few steps in the instructions accompanying the product assembly.
3.2. DELIVERY TERM
The delivery of each product you can find on your sheet, above the price on the right side, the delivery appears under normal conditions.
Generally if our products are at our central warehouse delivery will be made in 24-48 hours. Eventually if we had run out of stock for any eventuality, from the customer service team would keep you closely informed of the delivery.
In case of bank transfer the delivery time from validation of payment.
When ordering several items, it may be possible to receive your order in several shipments, provided as quickly as possible. You can observe the deadlines in paragraph your order.
On Saturdays, Sundays and holidays there will be no delivery service and counted as non-working days. While it is possible that some transport agency can do it by the order on a Saturday morning, but this is not an obligation at any time.
3.3 DATA DELIVERY, NO DELIVERIES MADE AND LOSS
In the same email in which Customer is informed that the product has left stores Accreviri, the consignment number and the number of customer of the company responsible for delivering transport is provided, so that, in if any issues arise in delivery, the Customer can contact to resolve it.
In an effort to provide the best service to the customer, Accreviri works with leaders of goods delivery business sector, however, it is not responsible for delays in delivery by the carrier for reasons beyond the normal operation of transport services, as strikes, accidents, routing errors, overload truck, etc.
Accreviri not responsible for delays and costs caused by the introduction of erroneous data in the delivery address by the customer at the time of purchase.
Occasionally heavy or bulky packages are delivered to the door of the building where he resides. Being able to hire the service of a young man to climb the goods to where you live.
If you are absent at the time of delivery the Customer, the carrier will leave a receipt indicating how to proceed to arrange a new delivery. The client will contact the courier.
If after 7 working days from departure to delivery of the order has not been entered into the delivery, the Customer must contact Accreviri. If the Customer does not do so, after 10 days from departure to delivery of the order it will be returned to our stores and the Customer will be responsible for shipping costs and return to origin of the goods, as well as any costs associated management.
If the reason has not been able to make delivery package is lost, our carrier will initiate an investigation. In these cases, the response times of our carriers typically range from one to three weeks.
3.4 DILIGENCE IN DELIVERY
Customer must check the condition of the package to the carrier, on behalf of Accreviri, make delivery of the product ordered, indicating on the delivery note any anomaly that could detect on the packaging. If you later after reviewing the product, the Customer detects any incident such as stroke, fracture, signs of having been opened or any damage caused to it by the shipment, the customer must notify as soon as possible after receipt to our Service Customer by calling 622312388 or contact by email at email@example.com for evaluation and early settlement. To expedite the process we advise you contact the carrier for the issue number. Delivery means the time Accreviri customer delivery product purchased.
4. INFORMATION OF THE WEBSITE
The descriptions of the products displayed in www.accreviri.com are made based on information provided by suppliers, manufacturers and the editorial team of Accreviri.
5. ACCREVIRI RESPONSIBILITIES
The products presented on the website comply with Spanish law. The user assumes all liability for the use of our website, the only technical and / or legal responsibility for any direct or indirect effect on the web is derived, including so but not limited to, all economic, adverse, and the disappointment of the expectations generated by our website, forcing the user to hold harmless Accreviri for any claims arising directly or indirectly from such facts.
Accreviri not be held liable for any damages that may result from interference, omissions, interruptions, computer viruses, faults and / or disconnections in the operation of this electronic system or appliances and computers of users, due to causes unrelated to Accreviri which prevent or delay the provision of services or browsing the store, or delays or blockages in the use caused by deficiencies or overloading of the Internet or other electronic systems, or the impossibility of providing the service or allow access for reasons not attributable to Accreviri, due to the user, third parties or force majeure. Accreviri not control, generally, the use that users make of the web. In particular Accreviri not guaranteed under any circumstances that users use the web in accordance with the law, these Terms, morality and good manners generally accepted and public order, nor do so in a diligent and prudent.
6.CUSTOMERS AND USERS RESPONSIBILITIES
In general the user agrees to comply with these general conditions and to meet the special warnings or instructions contained therein or on the website and always act according to the law, morality and the requirements of good faith, using due diligence, and shall not use the website in any way that may impede, damage or impair the normal functioning, property or rights Accreviri, suppliers, other users or in general any third. access and use the portal to minors without the express consent of their parents is prohibited Accreviri not responsible for the accuracy of the data filled by the user and therefore can not verify the age of them.
Specifically, and without implying any restriction on the previous section when using the web www.accreviri.com the user agrees to:
a) Provide accurate information about the data requested in user registration form or placing an order, and keep them updated.
b) Do not enter, store or transmit to or from the web, any information or material that is defamatory, libelous, obscene, threatening, xenophobic, incites violence or discrimination based on race, sex, ideology, religion or in any way prejudicial to morality, public order, fundamental rights, public freedoms, honor, privacy or the image of others and general regulations.
c) Do not enter, store or transmit through the store any programs, data, viruses, code, or any other electronic or physical device that is capable of causing damage to the web, in any of the services, or any of the teams, www.accreviri.com systems or networks, any other user, www.accreviri.com providers or in general any third party.
d) Save diligently “username” and “password” that is provided by www.accreviri.com, taking responsibility for the damages that may result from improper use of them.
e) Do not make advertising or commercial exploitation through the web activities, and not to use the contents and information of the same to send advertising, or send messages with any other commercial purpose or to collect or store personal data of third parties.
f) Do not use false identities or impersonate others in the use of the web or using any services thereof, including the use of passwords or access codes of third parties or otherwise .
g) Not to destroy, alter, use for use, disable or damage data, information, programs or electronic documents Accreviri, its suppliers or third parties.
h) Do not enter, store or transmit through the store any content that infringes intellectual property rights, industrial or business secrets of third parties, or in general any content that does not hold, in accordance with the law, the right to make it available third.
The customer agrees to allow the delivery of the order requested by providing a delivery address where it can be delivered the order requested within the usual time of delivery of goods. If I default by the client of this obligation Accreviri shall have no responsibility for delays or inability to deliver the order requested by the customer.
7. CANCELLATION OF ORDERS
Your order can always be overturned its status is not passed ‘in preparation’. Once the order is being prepared is not possible nullification or cancellation thereof without additional costs.
8. CHANGES AND RETURNS
advance notice to our Customer Service will be indispensable. This step is essential whatever the reason causing the change or return. You can do so by sending an email to firstname.lastname@example.org. We’ll show you how you can act for shipping the item. We will also indicate the return number to enter on the package.
8.1 EXCHANGE FOR DEFECTIVE PRODUCT
A refund for defective product is one that occurs because the product has a manufacturing defect. In any case a return of products which have been used, provided they do not go beyond the mere verification of the condition and operation of the same or are in a poor condition as a result of its use will be accepted.
1) Send an email to email@example.com indicating order number, defective product defect found.
2) From Accreviri we will contact you to arrange a schedule with our logistics operator to pass pick the product to change and we will provide the return number to score in the package.
3) As far as possible you should send with the original package you got the product. Pack it thoroughly, packed precariously can damage the product that will be your responsibility.
4) a copy of the purchase order or invoice in the package, which also sent the product and the defect has indicated should be included.
Once the product returned, when it comes to Accreviri we examine the product has a defect described and if so will proceed to change the same or replacement of any of its components and its subsequent delivery to your home. In this case, Accreviri cost borne by the logistics operator of the collection and subsequent shipment of the item.
When we return the product, do not forget to include the product in its original packaging (if you do not have it, the product may suffer a devaluation) and the purchase slip. If you do not, you can imprimírtelo from the “My Account> My Orders”.
The change for the same item or reference is always made. If you want to make an exchange for another item, or the returned product was in optimum condition, the cost of return and new shipment will have to be borne by the customer.
8.2 VOLUNTARY RETURN
In accordance with the provisions of art. 44 of Law 7/1996 of 15 January Retail Trade, the customer is entitled to revoke the order requested within fourteen (14) calendar days after receipt, after notifying Accreviri through of firstname.lastname@example.org.
A voluntary return is one in which the product simply do not like or do not look good and want to return. The conditions for returning a product are:
1) The product must be in the same condition it was delivered and must retain their original packaging and labeling. If you do not have the original packaging, the product will suffer depreciation. Under no circumstances we accept a product that has been used by the customer, provided it does not go beyond the mere verification of good condition and functioning.
2) The shipment must be made using the same box or envelope that we have sent, or otherwise in a similar format to ensure repayment in perfect condition. Pack it thoroughly, a precarious packaged product may cause damage that will be your responsibility.
3) a copy of the order or invoice in the package, which also indicates goods returned should be included.
Once these conditions have to send an email to email@example.com indicating order number and product return. Then we will provide the return number you have to enter in the package. From Accreviri, we will contact you so you remember an hour with our logistics distributor for the product to pick you up to return.
Once the product returned, when it comes to Accreviri examine that meets the above conditions detailed return and if everything is correct proceed to request payment of the amount of the purchase by the same way this was paid. When we return the product, do not forget to include the product in its original packaging (if you do not have the original packaging, the product will suffer depreciation.) And the purchase slip. If you do not, you can imprimírtelo from the “My Account> My Orders”.
Returns are not accepted:
– Products that by their nature can not be returned for reasons of protection of health or hygiene and which were unsealed after delivery. According to Article 103 of the Law 3/2014 of 27 March.
– Products that have always been used that do not go beyond the mere verification of good condition and functioning.
– Orders that can be considered their special characteristics as that requested by the client. According to Article 103 of the Law 3/2014 of 27 March.
The price return is originally contained in the order and will be refunded by the same method that was paid within 14 calendar days from when you communicated that wanted to return the product. Return costs are borne by the customer.
8.3 CHANGE BEACUSE AN ERROR, THE PRODUCT DOES NOT BELONG TO THE ORDER
Accreviri bear the cost of collecting the wrong item and send the correct order made.
Very important returns. If possible, use the same box that we have sent to pack the product or otherwise get yourself a proper again. Packing the product thoroughly to avoid damage during transport and if they occur, we can not be responsible for them. Do not forget to include the product in perfect condition, without having used (provided it does not go beyond the mere verification of the condition and operation thereof), with its original packaging (if it is missing, the product may suffer depreciation) and with all your labels, manuals and accessories. Any deficiencies found automatically void the back and leave the product to you at our facilities.
the amount will not be refunded or make any forwarding of goods until it has verified the receipt, item condition and accessories being return.
9. PAYMENT METHODS
9.1 BANK TRANSFER
Your order will be in preparation from the moment you make effective the payment of all of it in our bank account and will be sent once we have all products in full. Our bank details are:
Accreviri beneficiary S.L. Current account number: Banco Sabadell ES52 0081 7443 5400 0140 4649
Keep in mind that the transfer can take between 24 and 72 hours to be effective.
9.2 CREDIT CARD
Credit cards and debit cards (Visa, Visa Electron, MasterCard), through the payment gateway of the bank with the advanced security system 3D Secure. By clicking “confirm purchase” will refer you to the payment gateway of the bank. No card data is stored on our servers.
9.3 CASH ON DELIVERY
Product payment is made to the carrier at the time the order is delivered. This payment method has an associated cost and is not available for all kinds of products.
10.PRODUCTS PURCHASED WARRANTY
The warranty period is 2 years from receipt of the product, while at the same defects caused by neglect, beatings, misuse or tampering, improper installation, etc., or materials that are worn by use are not included.
Once the customer has received the product will have a brand prospectus, sufficient instructions for proper use and installation of the product and all warranty information. No Customer may request a broader indicated that there warranty.
The customer must contact Customer Service. In this sense, Accreviri implement any measures aimed at providing customers who request the contact details of the service and shall provide them with enough information to present relevant claims.
The warranty will be effective if defects or damage caused by external factors, accidents, especially electrical accidents, wear, installation and use not in accordance with the manufacturer’s instructions.
Excluded from warranty products modified or repaired by the customer or any other person authorized by the supplier. The warranty does not cover damaged by improper use products.
Accreviri features the latest advances in security commercially available in the sector. In addition, the payment process works on a secure server using SSL (Secure Socket Layer). The secure server establishes a connection so that the information is transmitted encrypted using 128-bit algorithms, which ensure that only intelligible to the computer www.accreviri.com Partner and the security policy Accreviri complies with the rules laid Royal Decree 1720/2007, of 21 December, approving the Regulation implementing Law 15/1999 of 13 December on protection of personal data is approved.
Thus, when using the SSL protocol ensures:
The Partner is submitting their data to the server center Accreviri and not to any other to try to impersonate it. That between the Partner and the center Accreviri server data is transmitted encrypted, preventing their being read or manipulated by third parties.
Also, Accreviri states that do not have access to confidential data concerning the means of payment used, and therefore no stores. Only the bank that manages the card payment has access to this data for the management of payments and collections and are inaccessible to other third parties.
Accreviri not be liable in any way for any incidents that may arise around personal data when deriving either an attack or unauthorized access to systems such that it is impossible to detect by the security measures implemented or when due to a lack of diligence of the client regarding the care and custody of their passwords or their own personal data. In any case the customer must immediately inform Accreviri if you know that your passwords have been known to third parties.