General Conditions


GENERAL CONDITIONS

It is very important at the moment of checkout to fill in all fields and check that there aren’t mistakes on the phone, address, and especially in the postal code because transport companies often work with zip code. It doesn’t exist a minimum order when you buy, but just have to keep in mind that there are a minimum shipping costs. When you are interested in any product and you can’t find it on our website, please let us know through the contact form and we will try to have it in stock the soon as possible.

Provided that the product is in our store, output will be within 48 hours maximum after checking the payment of the product. When we do not have any products in our store, we will indicate the approximate time period it will take our provider deliver the goods. The packaging of our products is we have seen more secure and viable. To avoid potential problems, follow the transport process each order, if there are any problems we would communicate personally with the customer via e-mail or by phone if necessary. In addition, when the goods are delivered will send you an e-mail to verify that the merchandise has come correctly.

TRANSPORT AND SHIPPING

Shipping costs are calculated by the program automatically, depending on the amount of products that have been ordered, reviewing all sizes to avoid any errors that might arise. Any modification of the cost of postage we will contact the customer to indicate the new amount shipping. Transportation agencies we use are: Tourline Express, UPS, Post Express. half our orders take 48-72 hours to reach your destination, if you have to send a package by another faster service, freight vary upward, calculated depending on the service and distance. The price of postage will vary depending on location. Departure days depend on each carrier, being normally the next day delivery cargo. To decide transportation, always looking for the fastest and most economical form of transport.

  • Balearic Islands, Canary Islands, Ceuta and Melilla

In the Balearic Islands we ship but we can not have a fixed cost per shipment, so if you are interested in making a purchase, please contact us and we will calculate shipping charges personalized way. If interested we will proceed to shipping, if not cancel the order at no cost to the customer.

PAYMENT METHODS

We have several options for payment of our products, which are paid in advance in case of end users. In the case of official distributors the prepayment option and the option of payment in 30 days from the time of purchase is given. We have several forms of payment which can choose the one that interests you. Credit card or debit | PayPal | Bitcoin | Sofort Banking | Wire transfer. Bank Transfer For it must send the purchase amount to our bank account Sabadell, to expedite the delivery, it is recommended to send the payment receipt via e-mail to info@accreviri.com. Never send the goods until payment is verified. Accreviri S.L. does not save the data on credit cards or bank customer data.

AVAILABILITY OF PRODUCTS

Accreviri has a range of products for plant growth company Groasis you can see and purchase through our store. By the time deadlines vary and we must place orders directly to the factory and the delivery period will be about 2 weeks. We are working to have a warehouse in Spain and shorten these deadlines to 48 hours. If you notice any errors in the product shipped we would like to get in touch with us to correct such errors.

FREQUENT QUESTIONS

  • What I have to do when I get the goods?

When you get the package the first thing you have to do is visually check that the package arrives in good condition, if you do not have time to check the merchandise arrives in good condition, you must place the words failing to check in note delivery of the transport agency. If you find that you get a defective product must indicate on the delivery note. Immediately you have to forward it within 24 hours after delivery to spend a part of a claim, and will be the transport agency which will take care of the expenses.

  • What if my merchandise does not arrive?

We make every effort to get our products as quickly as possible. All orders reach their destination, but if I had any questions, please contact us and we’ll indicating all the steps we are following in your order. Normally in case of delay, this is usually due to a lack of stocks or large volume orders in which the transport time can become larger than expected. Contact us by phone 622 31 23 88 (Rafael Toledo). Or through our contact form and we will contact you.